Plumbing Repair

“I cannot thank this company enough for helping my 90-year-old father with a slew of plumbing issues that came up all a sudden late 2020 in to 2021 at his equally old Salt Lake home. I'm trying to keep from having to put my dad in an assisted living facility but the plumbing in his home has been failing miserably & rapidly at great expense economically, physically & emotionally for my dad; one thing after another, from the sewer main (brutal expensive fix no way around it), the water pressure slowing to a drizzle, the toilet broke, the water heater quit, the plumbing in a garage apartment separate from the main house was in horrible shape & more. I cannot believe how kind, patient, helpful, understanding of the situation & so respectful to my dad they have been. They managed to arrange financing for him – threw in some freebies considering my dad's economic situation & the financial burden this created. To complicate matters, I live in NYS & with Covid restrictions, I can't travel to be there to help. So I've relied heavily on these guys to communicate with me, keeping me informed so I can help my dad deal with it all. I truly feel like they've got my dad's back as well as mine. Contractors get such a bad rap cause of a few bad eggs, but I can comfortably say, Friendly Plumber, Heating and Air are freaking awesome! Always on time, great work ethic, knowledgeable of their craft, again, great communication! Great with my old man who is hard of hearing, blind in one eye and nearly blind in the other, he has age-related memory loss etc. but otherwise perfectly healthy. Friendly Plumber, Heating and Air could easily have taken advantage of him. However, these good fellows wouldn't go forward with repairs until they talked to me & I approved the work…for which I am profoundly thankful! At this point, repairs to date holding strong, things are up to code & I think my dad can comfortably live out his days there. However, should the plumbing or electric require more attention, I know I can rely on this plumbing outfit to come to save the day. Well done!

I can’t speak to the cost – we were in an emergency situation & had to get the work done. I expected it to be spendy. Could be contractors there who would have done the jobs for less money, but at this point, having worked with Friendly for the better part of 6 months now, with Covid-19 messing everything up, not being able to travel to be present & my dad's health & welfare at stake, I'm fine with what they charged.Plus they compromised & worked with us regarding the cost. No complaints there.

Oh! HUGE shout out to the administrative staff – also awesome, always helpful, great customer service & someone is available to answer the phones 24/7. I can always get a human on the phone no matter what time of day.

Bottom line: Great honest & professional plumbing & heating company I would recommend to anyone.”