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Water Heater Installation in Herriman, UT, 84096

By Friendly Plumber, Heating and Air | February 19, 2022

Water Heater Installation in Herriman, UT, 84096

February 19, 2022

“Great customer service from the entire team! They had all our work done quick and clean.”

- Casandra F.
« Gas Furnace Installation in West Jordan, UT 84129 » Air Conditioner Maintenance in Sandy, UT 84094
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Friendly Plumber, Heating and Air

801-923-6355

2990 S 460 W
Salt Lake City, UT 84115

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Google Rating
4.7
Based on 1467 reviews
Friendly Home Services | Plumbing, Heating & Air
Friendly Home Services | Plumbing, Heating & Air
4.7
Joanna Stowell
Joanna Stowell
20:51 26 Jan 23
Archie Phillips
Archie Phillips
12:32 26 Jan 23
The Tech checked our furnace for safety and function, and then suggested several add-ons that would improve the system.
ben pecheux
ben pecheux
18:53 25 Jan 23
Jess Coxworth
Jess Coxworth
00:00 25 Jan 23
They do not keep their appointments; for work to be done or even to return your call. They cut corners; five minutes spent on hot water heater flush, for example. I've had issues with these two topics repeatedly so I have canceled my membership.They seemed decent when I spent thousands of dollars replacing my entire HVAC system, but when it comes to membership benifits, they clearly don't care.
Verl Burt
Verl Burt
19:35 19 Jan 23
They lead us to believe that there was no set charge on installing a disposal when in fact the technician informed us that the set charge was 425.00 for a half hour job. RIP OFFS WE ENDED UP PAYING 89.00 FOR NOTHING
Bonnie Geertsen
Bonnie Geertsen
19:25 19 Jan 23
The plumber was capable and it was easy to talk with him. I purchased my own kitchen faucet I wanted installed. Their pricing was much higher than the online home advisor averages.
Wendy White
Wendy White
22:53 17 Jan 23
I had a radiant heating system that failed and scheduled an appointment with Friendly Plumbing and HVAC. I was subsequently warned by two former customers who had posted on a service rating/information app, both of whom suggested that Friendly was not honest and would try to upsell or overcharge. Already scheduled, I advised the schedular of the warnings I had received and decided to give them a chance to repair their reputation, at least on the app. Schedulers, Denise and Nicole, were both very apologetic and assured me they were sending their best man. Ron and Derek arrived promptly and were knowledgeable, thorough and, yes, very friendly. They identified and repaired the problem and the cost was reasonable. After testing the system, they walked me through maintenance needs and what to watch for to head off future problems. I feel good about giving them a second chance and will invite them to bid on future projects.
Elizabeth Britt
Elizabeth Britt
23:43 16 Jan 23
We use Friendly for everything! They’re always available when most others are not. I’ve had an excellent experience with friendly every time. They are organized, communicative, flexible and very helpful. They are cost effective and service level is unsurpassed. New furnace installation was a breeze. Drain cleaning was also seamless. Beau was super friendly and explained things well. I don’t recall our furnace technician name but he was also phenomenal.
Heather Litster
Heather Litster
22:09 13 Jan 23
Kershaw was prompt, polite & responsive. The problem with my dryer vent wasfixed quickly & successfully. He was professional & took time to answer all my questions, as well.
Elan Omessi
Elan Omessi
22:54 12 Jan 23
carlos colipi
carlos colipi
18:00 12 Jan 23
Very reliable company. I highly recommend it
Susan Hadley
Susan Hadley
23:47 06 Jan 23
Great team of professional people who are friendly and care about doing their job correctly. They are available to contact for any kind of follow up. I highly recommend their services and their team of people available to do whatever is needed. I especially thank Alex who coordinated many different parts for a new furnace installation, etc..
George Ferguson
George Ferguson
21:09 06 Jan 23
Excellent, did a great job, took care of my home while working on my AC. No Nickel and dime stuff. Would trust them again without hesitation. Skylar is great to deal with.
mike boyer
mike boyer
20:05 03 Jan 23
Great service and quit.
UH-LISH-UH
UH-LISH-UH
03:04 30 Dec 22
Amazing service!! Jordan was great!! Thank you so much
Matt Traub
Matt Traub
21:23 22 Dec 22
Howard Rubinfeld
Howard Rubinfeld
17:23 20 Dec 22
Cory Sherratt installed a new smart thermostat. He was timely, patient, and efficient. I will use Friendly again
Nathan Bates
Nathan Bates
14:48 16 Dec 22
Absolutely dreadful service. Says open 24 hours yet when I call with a special SP membership and an Emergency with my Furnace off completely, 13° Outside and 59° and dropping in my house there is absolutely no answer when I called the company over 10 times. Bought a furnace from them that goes out every year. So when my 10 year warranty expires I'll be forced to pay $100's of dollars for their service calls every year. NEVER BUY ANYTHING FRON THEM!!! GO WITH A DIFFERENT COMPANY!!!! Finally texted them and was told it will be 6 days before a technician could come out. So mean while we'll be freezing to death for 6 days. We'll be frozen dead by the time they come see us!!!!!!
Greg Hughes
Greg Hughes
17:37 14 Dec 22
Connie McMillin
Connie McMillin
03:51 10 Dec 22
Jeremy was great and prompt when we were in a bind on a Saturday and our heater stopped working. This company name fits them because they are all friendly and kind people. Going to keep calling them when we need service.
Jarris
Jarris
23:46 08 Dec 22
Excellent service. Beau and Jordan were very professional and went above and beyond.
Ray Matthews
Ray Matthews
17:58 02 Dec 22
Friendly Home Services installed our furnace and AC in 2017. Since that time we've kept our annual maintenance plan and have been delighted with the service. In our latest fall check-up plumber Ron McGinnis flushed and descaled our tankless water heater and identified some leaks and a needed sediment trap for the water heater. The estimate was reasonably priced and the work Ron performed was outstanding. HVAC specialist Greg Wooten also educated me to potential issues that we could have in the future with the heater and he'll be back to install a surge protector on the heater. We are always grateful to Friendly's professionals in keeping us aware of leaks, problems, and code requirements.
Jared Clawson
Jared Clawson
20:34 28 Nov 22
Sarah Darby
Sarah Darby
16:57 28 Nov 22
Amy Wright
Amy Wright
18:42 25 Nov 22
I scheduled an appointment for Friday morning between 9 and 11. My technician didn't show. When I called, they informed me he was stuck in an emergency situation up in Ogden. I understand emergencies, and I am fine with an emergency taking priority. What shows a lack of respect for the customer is that no one bothered to inform me. One quick phone call and my appointment could have been rescheduled. Instead I was left waiting all morning, and now I have to wait all afternoon for a visit that I can only hope will occur between 12 and 4. I am SO GLAD I got to spend my day off sitting around and waiting.
Sean Clayton
Sean Clayton
15:53 20 Nov 22
Kershaw did an amazing job of explaining everything he did as part of the furnace tune up. It's running even better since he did the job!
Dianne TheRealtor
Dianne TheRealtor
20:39 11 Nov 22
My technician, Ron, was very fast and efficient. He knew exactly what I needed to do to fix the leak to my refrigerator water. He was excellent. Thank you.
Heather Tiffany
Heather Tiffany
20:19 11 Nov 22
Curtis was AMAZING!Unfortunately, the issue that we had him come out for, It was....a bit of a mystery as to what caused it to happen.However, we had a few things around our house that had to be looked at as well, and Curtis was more than happy to help us get them all taken care of, and back to working order. We're especially grateful to him, and 'Friendly'. Since my wife is about to give birth any day now, at home! So, it's nice to know that these guys are available to come quickly, and help get things fixed as soon as possible. They have always been very fair, and very experienced. They know what they're doing!Even with Curtis being a newcomer... you could tell he knows his stuff! He explained everything to me in a way, that even someone (as slightly experienced in home repair) like me could understand.They will ALWAYS have my business continuing forward!
Jack Anderson
Jack Anderson
02:43 11 Nov 22
Have used this company several times and have had awesome results and interactions every time. Most recent was a heating a cooling unit for my garage Detail Shop so i don’t freeze during the winter and melt during the summer. From the time i called for an estimate, to the time they finished installing the unit was less than a week. Jeremy, Jonathan, Corbin and Alex were all super easy to talk to, and answered any question i had. Highly recommend Friendly Plumber Heating & Air Conditioning to anyone looking to keep their homes or garages warm.
Zach M
Zach M
00:14 11 Nov 22
Friendly really did a knockout job on two major projects we needed. In the summer, they helped replaced our water main line that had burst underground in the yard which came at a time after a lot of frustration with a landscaping company.Then this winter Alex and his team took care of a new furnace and A/C system replacement. Very professional and we did not have any worry about the quality of the work done on either project. Would definitely recommend Friendly for all plumbing, HVAC, and electrical needs!
Bobby Shawhan
Bobby Shawhan
21:14 10 Nov 22
Alex and his team did a great job with our new furnace and AC unit! They made sure to explain all of my options very clearly and during the installation process explained each step they were doing and why they did things a certain way. We're very happy they were able to work with our schedule too and get the new heater up and running in one day so we didn't have to worry about a cold night. I look forward to continue to work with them in the future!
Eric Hallen
Eric Hallen
22:39 08 Nov 22
Friendly Plumber's technician showed up and was very polite and considerate. He ran maintenance on our water heater and explained how everything works and what we should look for.
Kevin Palmer
Kevin Palmer
23:05 03 Nov 22
We were impressed by the shoe covers. and the knowledge of the best way to resolve the issue. No pressure and pleasant to work with
John B
John B
14:51 01 Nov 22
The two technicians that worked on my system got things done as quickly as possible and left no mess.
Inara Rosolen
Inara Rosolen
20:44 31 Oct 22
Friendly home services always provides great service. All of the reps that came to my home are courteous and share knowledgeable tips.
Randy Harmon
Randy Harmon
17:27 31 Oct 22
I was not filling well ! Ask if I could ask if They could let them self’s inn & probably because I’ve had them out so many timesBut that don’t happen these days. But I needed the service done.!! Any way I can trust them/ the job will be done wright and efficiently every time / They trust me in that I’m not going to take advantage of that trust in me. Bye claiming that they didn’t do their job and not pay or blah blah blah it’s the way I wish the world was steel I trust other guys I don’t know what they’re doing if they don’t know they’ve got some with it does I love them oh nothing else for that fact alone
Rebecca Campbell
Rebecca Campbell
16:12 29 Oct 22
I have used Friendly Services for several BIG projects. I gave them more than several chances to prove themselves. I can not recommend them. I am not fluent in "plumbing and furnace" so I can't explain in detail. But I have spent tens of thousands and problems continue to arise. It's always "you need a new___" or you need to do _____" so I do it and then it doesn't work and I have to do something else. I'm sick about it all. I've had no hot water for days, gas leaks, no heat. I regret ever working with them. They take my money but take no accountability. Beware.
Ronald Dodd
Ronald Dodd
19:41 28 Oct 22
Go to Yelp for more accurate reviews.This all started back in April when our watermain burst. We were given a quote of just over $9000 and we agreed to have the work done. It only took the excavators a couple hours to realize they could not do the job according to what was quoted and they bumped the cost to more than double the amount. With a cost of over $19,000.00 you would think they would work to get it done quickly and keep the customer happy. It took me multiple calls to get the salesman or a manager out to the site as decisions had to be made. It was over 3 weeks until we got the job done. Fortunately we were without water for only 2 weeks. The excavators were nice enough to set us up with a hose to bring water to the house. It was another couple weeks for the concrete to finally get done.That wasn't the end though. The concrete cracked in less than 30 days. They finally addressed the cracked concrete in October. 2 weeks ago (October 14th) they busted up the concrete, dug it out and put rebar in and then they left. I started calling this week wondering why we haven't poured new concrete. My concern is with trick or treaters coming on Monday. I have been told that a manager will call back and they understand my concern. I don't believe they care. The person I spoke with today tried to tell me they are very busy. Really? Too busy for a 5 minute call? Now, I will be stuck taking a day off work on Monday to make sure the kids don't get hurt. I can't afford a lawsuit. I have always been slow to write a review, in fact this is only the 2nd time that I have felt pushed to complain this way. They tell me they care but everything seems to take forever. This has been an expensive 6 month nightmare and it isn't over yet.
Pete Donadio
Pete Donadio
17:48 18 Oct 22
The repairman was courteous and on time. He was responsive with parts on hand which isn’t something you hear of recently. The only issue I had was with the cost of the repair. The cost was double what it should have been. I do appreciate the promptness and professionalism. Thank you
Asha Katyal
Asha Katyal
23:29 12 Oct 22
I don't leave many reviews, however when someone goes above and beyond as Jonathan, Chase, Corbin and Alex have, the experience must be shared. I have used Friendly Heating and Air for both installation of two heaters and now a new AC unit. We had a very complex and complicated condo unit with a very strict HOA governance and had to have Alex and his team work around framing, tight crawl spaces and a very difficult air intake and exhaust situation. They all had to come back and forth to the job at least 4 or 5 times. Each time they had to return they were polite, positive and professional. After many long days and creative thinking, they completed the job within a few days. If you need any HVAC or plumbing work done. These are the only guys you need to call!
Jake Fitisemanu Jr
Jake Fitisemanu Jr
20:07 11 Oct 22
Alex, Gilbert, and Corbin provided top shelf service. Installed our new furnace and AC units and improved duct work. Everything works (and looks) great. Very professional, punctual, and courteous, would highly recommend to anyone.
Kenneth Lines
Kenneth Lines
19:25 10 Oct 22
Reviewed prior installation for any leaks. Validated each joint and reviewed possible issues. Confirmed all was safe
Karen Lopez
Karen Lopez
17:49 10 Oct 22
Called in the morning and they had a plumber come out within the hour. He was in and out and got it all fixed.
Michael Boeckmann
Michael Boeckmann
21:17 05 Oct 22
You all did a great job installing our new central air system. I will recommend you highly to friends and family. Thank you!
Chris Garris
Chris Garris
19:04 04 Oct 22
Great profession and timely service; always respectful and no-nonsense technicians.
Jeff burdett
Jeff burdett
01:33 04 Oct 22
Great company! A+ service.
Dakota Cratch
Dakota Cratch
16:50 30 Sep 22
Stay away from these guys. The main guy with worked with is "Ron". We had a clog in a bathroom sink that ended up costing upwards of $400 to fix. Included in that cost was yearly membership that guaranteed free drain cleanings and checkups. Fast forward two months, the same clog has come back. We call them out to fix it, and they promise the free drain cleaning. "Ron" gets to the house says we used our free drain cleaning when we paid for the membership ON THE FIRST CLEANING. They are now gonna charge us another $400 for fixing the drain.FRIENDLY HOME SERVICES ARE A BUNCH OF SCAMMERS. STAY AWAY.
Dug Bagley
Dug Bagley
22:52 27 Sep 22
Replacing a water heater is never fun, but Joseph was very professional. My only complaint was arriving outside of the appointment window.
Jennifer Kozbial
Jennifer Kozbial
21:29 26 Sep 22
Joseph did a great job, even staying late on a Friday evening to finish the work. We will be using this service again!
papa guisse
papa guisse
18:12 23 Sep 22
Joseph did a great job
Merlene Taylor
Merlene Taylor
16:48 23 Sep 22
Clean Tub drain.
yg ma
yg ma
20:06 16 Sep 22
the technician worked very hard to get the job done and customer service personals are very nice.Thank you and appreciate for your help!
Phoebe Anderson
Phoebe Anderson
17:14 16 Sep 22
They were really happy to get our business but then would not follow up or keep us updated. It was a smaller bathroom so should not be taking almost 2 weeks to be completed
Calvin Eddings
Calvin Eddings
13:21 09 Sep 22
I really liked the plumber. The pricing was reasonable. The plumber went above and beyond and did a great job. He also gave me advice on other items in my home that was helpful. I will use them again.
Steve Van Winkle
Steve Van Winkle
21:46 06 Sep 22
Replaced kitchen faucet, kept and left area clean. Very personable and professional. Very satisfied with workmanship, but Forgot how expensive labor is nowadays.
Mekenzie Vanzalinge
Mekenzie Vanzalinge
15:06 06 Sep 22
Made an appointment and the day and hour they were supposedly to show up called and said we were outside their service area. When we made the appointment they checked and said we were their service, waited a week to have another person (one of there several managers who knows) say they they didn’t services that area (literally down the street), their answering service and managers aren’t in sync with each other and we can only Imagine what the rest of their service would end up like?Basically they ended up lying to us, use at your own peril, we are bitterly disappointed.
kurt reinke
kurt reinke
18:35 02 Sep 22
Had a great experience with Friendly Home Services and our technician Joseph Tirko. Serviced water heater and heated driveway! Great job
jody thackeray
jody thackeray
00:01 02 Sep 22
Joseph was awsome he did good work they are easy work with good company
Christy Theall
Christy Theall
21:14 30 Aug 22
Joseph Tirko was great to work with.
Judy MILLER
Judy MILLER
01:51 30 Aug 22
We used Friendly twice. Few weeks ago, for fixing rusted bathtub faucet; and, recently, for replacing tank water heater. Both experiences were excellent and we are happy with their work. Thanks to technicians Cole, Jayson, and Miguel for their professionalism.Special thanks to Friendly for hiring Vietnam war veteran; they are the kind of people that are disciplined and take pride on their work.
John Matthews
John Matthews
12:02 27 Aug 22
Showed me many things about my AC system. Told me about potential problems arising. Low pressure. Nice guys.
Marc
Marc
10:20 25 Aug 22
Update August 25: Don’t let owners good natured response fool you. This is the second time I was promised a follow up from management and I am still waiting.Also decided to add a picture of the part that was replaced by “Friendly” for $750. This was a $50 part + 1/2 labor + visit charge. Based on this their fee seems to be about $300+ an hour. My attorney is only $250 an hour. What a rip off. Friendly, Whipple, and Anyhour plumbing are all getting ripped apart on Nextdoor for their unsavory business practices.Original: Needed leaking outdoor facing faucet replaced that was causing interior flooding. Services are way over priced. I feel taken advantage of at a moment when I was in a weak position. Wanted to replace my 1 year old water heater for a “leak” for $2400. I paid less than $2000 to have that brand new one installed. Had a different plumber take a look and give a quote and they said there is no leak in the water heater. So another plumber just saved me $2400 for replacing something unnecessarily. Will never recommend and instead will actively dissuade people from using their services. Find a reasonable service not trying to take advantage of people.
Diane Keay
Diane Keay
22:33 19 Aug 22
The technician was courteous, worked independently, made no attempt to up-sell any parts orsystem. I asked about my contract. He explained it expired explained renewal options and offered to leave a brochure with me. No unnecessary pressure.
Blurry Potato
Blurry Potato
21:42 19 Aug 22
Beau was very personable and efficient. Did a great job.
Betsy Bivin
Betsy Bivin
20:02 19 Aug 22
Keven Longfellow
Keven Longfellow
23:26 11 Aug 22
The AC and Furnis were installed 2 years ago and have been serviced by Friendly techs. Jeremy was the tech this time. He did a great job and wore shoe covers on my fresh cleaned carpet. Thanks! I would recommend them for all the services they offer. A+++++
Lindsey Foger
Lindsey Foger
15:25 09 Aug 22
Would definitely recommend Friendly Home Services. Chad was wonderful to work with. He went above and beyond for me.
Melissa Burkhard
Melissa Burkhard
13:59 04 Aug 22
Beau was so professional and explained everything to me thoroughly. I didn't end up having anything wrong with my plumbing thankfully. I was just so appreciate of how personable Beau was. The company is lucky to have him.
Crystal Love
Crystal Love
01:58 04 Aug 22
He was great. Friendly is lucky to have him!!
James Martin
James Martin
18:41 03 Aug 22
Brandi Nadeau
Brandi Nadeau
18:26 03 Aug 22
I have used Friendly in the past and really feel they are a reliable, dependable and knowledgeable company. My hot water heater was making noises and I wasn’t sure if the soft water brine tank was working properly. Joseph was very knowledgeable and informative about the brine tank working well, flushing out the hot water heater, making some adjustments and also giving us a quote for a someday instillation of an in demand water heater. I am glad I decided to do a maintenance contract with them!
Deanna Johnson
Deanna Johnson
22:34 02 Aug 22
Jayme Chu
Jayme Chu
14:27 02 Aug 22
Jeff was very professional and knowledgeable.
Valerie Maxwell
Valerie Maxwell
22:11 29 Jul 22
Friendly is so good to work with. They live by their name and are so accommodating.
Dan Merrill
Dan Merrill
01:50 29 Jul 22
I've used Friendly Home Servicesfor several years now and they have been consistently professional. I have zero complaints or concerns. I will continue to use them as my go-to service.
Ciara Sorenson
Ciara Sorenson
18:21 28 Jul 22
Will never use another company! Great service, quality work and trustworthy.
Heather Hargrave
Heather Hargrave
01:10 28 Jul 22
Fast, on time, job done professionally...always use these guys. They get my short term rentals back on track.
Jim Mathews
Jim Mathews
00:59 28 Jul 22
Gilbert R. and his coworker did a great job inside and out of making sure our A/C was in good condition. They also did some trouble shooting on a plumbing problem so we can better inform the plumber.
c pulli
c pulli
20:23 27 Jul 22
Jeff from Friendly was great, very professional and informative. Thank you for such wonderful care and efficiency!
Carole Molyneux
Carole Molyneux
17:41 27 Jul 22
I am so pleased every time this company comes to my door. Everyone is so polite and professional. Always goes the extra mile to make sure I’m completely satisfied.
Lesley Baker
Lesley Baker
21:37 25 Jul 22
Very polite and quick
alassane niang
alassane niang
20:29 25 Jul 22
Cole was great. Showed him the problem gave me the estimate & fixed the problem in no time.
Holly Wayman
Holly Wayman
15:52 23 Jul 22
Jeanette Maddox
Jeanette Maddox
21:25 21 Jul 22
Jeff was very knowledgeable about friendly on time and answered all my questions
Natalie G
Natalie G
21:08 19 Jul 22
Cole came this morning, removed my old water heater. And he then put in a brand new water heater. It was great. I love this company, and how friendly everyone is.
Munish Sharma
Munish Sharma
00:09 16 Jul 22
Natalia Rezende
Natalia Rezende
21:30 13 Jul 22
Im so happy with the he did here ! The best company so far . McGinnis is the best !
Ray Anderson
Ray Anderson
15:48 12 Jul 22
Excellent HVAC system maintenance. High employee turnover and a little pricey, but they stand behind their service.
Deanna Tibbetts
Deanna Tibbetts
14:30 09 Jul 22
Technician was great. Super fast and friendly. Explained the problem and showed me how he fixed it. Great service as always.
David Poor
David Poor
22:55 08 Jul 22
Highly recommend! Joseph is very professional, knowledgeable and FRIENDLY!
BJ Vander Linden
BJ Vander Linden
21:47 08 Jul 22
Trisha Byrd
Trisha Byrd
20:57 08 Jul 22
My stop waste has been a pain in my side for a few years and this was the year to fix it. I found this company through Angi and I was not steered wrong! Excellent service, quick fix, very professional and polite! 10/10 Recommend!
Richelle White
Richelle White
12:00 08 Jul 22
I appreciated their professionalism as well as the fact that Nick and Joe explained my options for repair. They also made sure that they saw to my comfort while they proceeded with the work. Thank you Friendly Home Services, Nick and Joe!
justin zoucha
justin zoucha
21:15 06 Jul 22
Jed Cendana
Jed Cendana
21:41 28 Jun 22
Jeff Howell
Jeff Howell
23:49 27 Jun 22
I was very comfortable, confident, and satisfied with the installation performed by Gilbert and Chase. They were very friendly and considerate while at our home, and Gilbert was very professional and thorough in answering questions and addressing all of our needs and concerns.
Janet Love
Janet Love
01:21 26 Jun 22
Had an appointment today to check my AC that isn't working and no one showed up nor bothered to even have the courtesy to phone me. Over the last 3 years I spent over $12,000 with them including the service plan I pay for yearly and they didn't have enough concern for my business to bother to call. I am now rethinking who I will use in the future!
Kristin Dirkmaat
Kristin Dirkmaat
22:31 19 Jun 22
Joe Tareko was came out to help us figure out what was going on with a home we just purchased. He was very professional, knowledgeable, and easy to communicate with. He helped us to figure out our Water Softner and Radiant Heating System. He knew all the components of each system and explained it all to us. We are making decisions on our home and appreciate all the options he gave us. He was a terrific employee and we plan to use him anytime we have issues or decide to fix or change out systems. Thank you
candy beckstead
candy beckstead
18:42 18 Jun 22
Love this place
Jack R
Jack R
00:39 08 Jun 22
Joseph was very knowledgeable and patient with explaining the issues that was causing our water leak. He fixed the issue quickly and gave us suggestions on other things that that will help improve our home plumbing.
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4.7
Based on 1467 reviews
Friendly Home Services | Plumbing, Heating & Air
Friendly Home Services | Plumbing, Heating & Air
4.7
Joanna Stowell
Joanna Stowell
20:51 26 Jan 23
Archie Phillips
Archie Phillips
12:32 26 Jan 23
The Tech checked our furnace for safety and function, and then suggested several add-ons that would improve the system.
ben pecheux
ben pecheux
18:53 25 Jan 23
Jess Coxworth
Jess Coxworth
00:00 25 Jan 23
They do not keep their appointments; for work to be done or even to return your call. They cut corners; five minutes spent on hot water heater flush, for example. I've had issues with these two topics repeatedly so I have canceled my membership.They seemed decent when I spent thousands of dollars replacing my entire HVAC system, but when it comes to membership benifits, they clearly don't care.
Verl Burt
Verl Burt
19:35 19 Jan 23
They lead us to believe that there was no set charge on installing a disposal when in fact the technician informed us that the set charge was 425.00 for a half hour job. RIP OFFS WE ENDED UP PAYING 89.00 FOR NOTHING
Bonnie Geertsen
Bonnie Geertsen
19:25 19 Jan 23
The plumber was capable and it was easy to talk with him. I purchased my own kitchen faucet I wanted installed. Their pricing was much higher than the online home advisor averages.
Wendy White
Wendy White
22:53 17 Jan 23
I had a radiant heating system that failed and scheduled an appointment with Friendly Plumbing and HVAC. I was subsequently warned by two former customers who had posted on a service rating/information app, both of whom suggested that Friendly was not honest and would try to upsell or overcharge. Already scheduled, I advised the schedular of the warnings I had received and decided to give them a chance to repair their reputation, at least on the app. Schedulers, Denise and Nicole, were both very apologetic and assured me they were sending their best man. Ron and Derek arrived promptly and were knowledgeable, thorough and, yes, very friendly. They identified and repaired the problem and the cost was reasonable. After testing the system, they walked me through maintenance needs and what to watch for to head off future problems. I feel good about giving them a second chance and will invite them to bid on future projects.
Elizabeth Britt
Elizabeth Britt
23:43 16 Jan 23
We use Friendly for everything! They’re always available when most others are not. I’ve had an excellent experience with friendly every time. They are organized, communicative, flexible and very helpful. They are cost effective and service level is unsurpassed. New furnace installation was a breeze. Drain cleaning was also seamless. Beau was super friendly and explained things well. I don’t recall our furnace technician name but he was also phenomenal.
Heather Litster
Heather Litster
22:09 13 Jan 23
Kershaw was prompt, polite & responsive. The problem with my dryer vent wasfixed quickly & successfully. He was professional & took time to answer all my questions, as well.
Elan Omessi
Elan Omessi
22:54 12 Jan 23
carlos colipi
carlos colipi
18:00 12 Jan 23
Very reliable company. I highly recommend it
Susan Hadley
Susan Hadley
23:47 06 Jan 23
Great team of professional people who are friendly and care about doing their job correctly. They are available to contact for any kind of follow up. I highly recommend their services and their team of people available to do whatever is needed. I especially thank Alex who coordinated many different parts for a new furnace installation, etc..
George Ferguson
George Ferguson
21:09 06 Jan 23
Excellent, did a great job, took care of my home while working on my AC. No Nickel and dime stuff. Would trust them again without hesitation. Skylar is great to deal with.
mike boyer
mike boyer
20:05 03 Jan 23
Great service and quit.
UH-LISH-UH
UH-LISH-UH
03:04 30 Dec 22
Amazing service!! Jordan was great!! Thank you so much
Matt Traub
Matt Traub
21:23 22 Dec 22
Howard Rubinfeld
Howard Rubinfeld
17:23 20 Dec 22
Cory Sherratt installed a new smart thermostat. He was timely, patient, and efficient. I will use Friendly again
Nathan Bates
Nathan Bates
14:48 16 Dec 22
Absolutely dreadful service. Says open 24 hours yet when I call with a special SP membership and an Emergency with my Furnace off completely, 13° Outside and 59° and dropping in my house there is absolutely no answer when I called the company over 10 times. Bought a furnace from them that goes out every year. So when my 10 year warranty expires I'll be forced to pay $100's of dollars for their service calls every year. NEVER BUY ANYTHING FRON THEM!!! GO WITH A DIFFERENT COMPANY!!!! Finally texted them and was told it will be 6 days before a technician could come out. So mean while we'll be freezing to death for 6 days. We'll be frozen dead by the time they come see us!!!!!!
Greg Hughes
Greg Hughes
17:37 14 Dec 22
Connie McMillin
Connie McMillin
03:51 10 Dec 22
Jeremy was great and prompt when we were in a bind on a Saturday and our heater stopped working. This company name fits them because they are all friendly and kind people. Going to keep calling them when we need service.
Jarris
Jarris
23:46 08 Dec 22
Excellent service. Beau and Jordan were very professional and went above and beyond.
Ray Matthews
Ray Matthews
17:58 02 Dec 22
Friendly Home Services installed our furnace and AC in 2017. Since that time we've kept our annual maintenance plan and have been delighted with the service. In our latest fall check-up plumber Ron McGinnis flushed and descaled our tankless water heater and identified some leaks and a needed sediment trap for the water heater. The estimate was reasonably priced and the work Ron performed was outstanding. HVAC specialist Greg Wooten also educated me to potential issues that we could have in the future with the heater and he'll be back to install a surge protector on the heater. We are always grateful to Friendly's professionals in keeping us aware of leaks, problems, and code requirements.
Jared Clawson
Jared Clawson
20:34 28 Nov 22
Sarah Darby
Sarah Darby
16:57 28 Nov 22
Amy Wright
Amy Wright
18:42 25 Nov 22
I scheduled an appointment for Friday morning between 9 and 11. My technician didn't show. When I called, they informed me he was stuck in an emergency situation up in Ogden. I understand emergencies, and I am fine with an emergency taking priority. What shows a lack of respect for the customer is that no one bothered to inform me. One quick phone call and my appointment could have been rescheduled. Instead I was left waiting all morning, and now I have to wait all afternoon for a visit that I can only hope will occur between 12 and 4. I am SO GLAD I got to spend my day off sitting around and waiting.
Sean Clayton
Sean Clayton
15:53 20 Nov 22
Kershaw did an amazing job of explaining everything he did as part of the furnace tune up. It's running even better since he did the job!
Dianne TheRealtor
Dianne TheRealtor
20:39 11 Nov 22
My technician, Ron, was very fast and efficient. He knew exactly what I needed to do to fix the leak to my refrigerator water. He was excellent. Thank you.
Heather Tiffany
Heather Tiffany
20:19 11 Nov 22
Curtis was AMAZING!Unfortunately, the issue that we had him come out for, It was....a bit of a mystery as to what caused it to happen.However, we had a few things around our house that had to be looked at as well, and Curtis was more than happy to help us get them all taken care of, and back to working order. We're especially grateful to him, and 'Friendly'. Since my wife is about to give birth any day now, at home! So, it's nice to know that these guys are available to come quickly, and help get things fixed as soon as possible. They have always been very fair, and very experienced. They know what they're doing!Even with Curtis being a newcomer... you could tell he knows his stuff! He explained everything to me in a way, that even someone (as slightly experienced in home repair) like me could understand.They will ALWAYS have my business continuing forward!
Jack Anderson
Jack Anderson
02:43 11 Nov 22
Have used this company several times and have had awesome results and interactions every time. Most recent was a heating a cooling unit for my garage Detail Shop so i don’t freeze during the winter and melt during the summer. From the time i called for an estimate, to the time they finished installing the unit was less than a week. Jeremy, Jonathan, Corbin and Alex were all super easy to talk to, and answered any question i had. Highly recommend Friendly Plumber Heating & Air Conditioning to anyone looking to keep their homes or garages warm.
Zach M
Zach M
00:14 11 Nov 22
Friendly really did a knockout job on two major projects we needed. In the summer, they helped replaced our water main line that had burst underground in the yard which came at a time after a lot of frustration with a landscaping company.Then this winter Alex and his team took care of a new furnace and A/C system replacement. Very professional and we did not have any worry about the quality of the work done on either project. Would definitely recommend Friendly for all plumbing, HVAC, and electrical needs!
Bobby Shawhan
Bobby Shawhan
21:14 10 Nov 22
Alex and his team did a great job with our new furnace and AC unit! They made sure to explain all of my options very clearly and during the installation process explained each step they were doing and why they did things a certain way. We're very happy they were able to work with our schedule too and get the new heater up and running in one day so we didn't have to worry about a cold night. I look forward to continue to work with them in the future!
Eric Hallen
Eric Hallen
22:39 08 Nov 22
Friendly Plumber's technician showed up and was very polite and considerate. He ran maintenance on our water heater and explained how everything works and what we should look for.
Kevin Palmer
Kevin Palmer
23:05 03 Nov 22
We were impressed by the shoe covers. and the knowledge of the best way to resolve the issue. No pressure and pleasant to work with
John B
John B
14:51 01 Nov 22
The two technicians that worked on my system got things done as quickly as possible and left no mess.
Inara Rosolen
Inara Rosolen
20:44 31 Oct 22
Friendly home services always provides great service. All of the reps that came to my home are courteous and share knowledgeable tips.
Randy Harmon
Randy Harmon
17:27 31 Oct 22
I was not filling well ! Ask if I could ask if They could let them self’s inn & probably because I’ve had them out so many timesBut that don’t happen these days. But I needed the service done.!! Any way I can trust them/ the job will be done wright and efficiently every time / They trust me in that I’m not going to take advantage of that trust in me. Bye claiming that they didn’t do their job and not pay or blah blah blah it’s the way I wish the world was steel I trust other guys I don’t know what they’re doing if they don’t know they’ve got some with it does I love them oh nothing else for that fact alone
Rebecca Campbell
Rebecca Campbell
16:12 29 Oct 22
I have used Friendly Services for several BIG projects. I gave them more than several chances to prove themselves. I can not recommend them. I am not fluent in "plumbing and furnace" so I can't explain in detail. But I have spent tens of thousands and problems continue to arise. It's always "you need a new___" or you need to do _____" so I do it and then it doesn't work and I have to do something else. I'm sick about it all. I've had no hot water for days, gas leaks, no heat. I regret ever working with them. They take my money but take no accountability. Beware.
Ronald Dodd
Ronald Dodd
19:41 28 Oct 22
Go to Yelp for more accurate reviews.This all started back in April when our watermain burst. We were given a quote of just over $9000 and we agreed to have the work done. It only took the excavators a couple hours to realize they could not do the job according to what was quoted and they bumped the cost to more than double the amount. With a cost of over $19,000.00 you would think they would work to get it done quickly and keep the customer happy. It took me multiple calls to get the salesman or a manager out to the site as decisions had to be made. It was over 3 weeks until we got the job done. Fortunately we were without water for only 2 weeks. The excavators were nice enough to set us up with a hose to bring water to the house. It was another couple weeks for the concrete to finally get done.That wasn't the end though. The concrete cracked in less than 30 days. They finally addressed the cracked concrete in October. 2 weeks ago (October 14th) they busted up the concrete, dug it out and put rebar in and then they left. I started calling this week wondering why we haven't poured new concrete. My concern is with trick or treaters coming on Monday. I have been told that a manager will call back and they understand my concern. I don't believe they care. The person I spoke with today tried to tell me they are very busy. Really? Too busy for a 5 minute call? Now, I will be stuck taking a day off work on Monday to make sure the kids don't get hurt. I can't afford a lawsuit. I have always been slow to write a review, in fact this is only the 2nd time that I have felt pushed to complain this way. They tell me they care but everything seems to take forever. This has been an expensive 6 month nightmare and it isn't over yet.
Pete Donadio
Pete Donadio
17:48 18 Oct 22
The repairman was courteous and on time. He was responsive with parts on hand which isn’t something you hear of recently. The only issue I had was with the cost of the repair. The cost was double what it should have been. I do appreciate the promptness and professionalism. Thank you
Asha Katyal
Asha Katyal
23:29 12 Oct 22
I don't leave many reviews, however when someone goes above and beyond as Jonathan, Chase, Corbin and Alex have, the experience must be shared. I have used Friendly Heating and Air for both installation of two heaters and now a new AC unit. We had a very complex and complicated condo unit with a very strict HOA governance and had to have Alex and his team work around framing, tight crawl spaces and a very difficult air intake and exhaust situation. They all had to come back and forth to the job at least 4 or 5 times. Each time they had to return they were polite, positive and professional. After many long days and creative thinking, they completed the job within a few days. If you need any HVAC or plumbing work done. These are the only guys you need to call!
Jake Fitisemanu Jr
Jake Fitisemanu Jr
20:07 11 Oct 22
Alex, Gilbert, and Corbin provided top shelf service. Installed our new furnace and AC units and improved duct work. Everything works (and looks) great. Very professional, punctual, and courteous, would highly recommend to anyone.
Kenneth Lines
Kenneth Lines
19:25 10 Oct 22
Reviewed prior installation for any leaks. Validated each joint and reviewed possible issues. Confirmed all was safe
Karen Lopez
Karen Lopez
17:49 10 Oct 22
Called in the morning and they had a plumber come out within the hour. He was in and out and got it all fixed.
Michael Boeckmann
Michael Boeckmann
21:17 05 Oct 22
You all did a great job installing our new central air system. I will recommend you highly to friends and family. Thank you!
Chris Garris
Chris Garris
19:04 04 Oct 22
Great profession and timely service; always respectful and no-nonsense technicians.
Jeff burdett
Jeff burdett
01:33 04 Oct 22
Great company! A+ service.
Dakota Cratch
Dakota Cratch
16:50 30 Sep 22
Stay away from these guys. The main guy with worked with is "Ron". We had a clog in a bathroom sink that ended up costing upwards of $400 to fix. Included in that cost was yearly membership that guaranteed free drain cleanings and checkups. Fast forward two months, the same clog has come back. We call them out to fix it, and they promise the free drain cleaning. "Ron" gets to the house says we used our free drain cleaning when we paid for the membership ON THE FIRST CLEANING. They are now gonna charge us another $400 for fixing the drain.FRIENDLY HOME SERVICES ARE A BUNCH OF SCAMMERS. STAY AWAY.
Dug Bagley
Dug Bagley
22:52 27 Sep 22
Replacing a water heater is never fun, but Joseph was very professional. My only complaint was arriving outside of the appointment window.
Jennifer Kozbial
Jennifer Kozbial
21:29 26 Sep 22
Joseph did a great job, even staying late on a Friday evening to finish the work. We will be using this service again!
papa guisse
papa guisse
18:12 23 Sep 22
Joseph did a great job
Merlene Taylor
Merlene Taylor
16:48 23 Sep 22
Clean Tub drain.
yg ma
yg ma
20:06 16 Sep 22
the technician worked very hard to get the job done and customer service personals are very nice.Thank you and appreciate for your help!
Phoebe Anderson
Phoebe Anderson
17:14 16 Sep 22
They were really happy to get our business but then would not follow up or keep us updated. It was a smaller bathroom so should not be taking almost 2 weeks to be completed
Calvin Eddings
Calvin Eddings
13:21 09 Sep 22
I really liked the plumber. The pricing was reasonable. The plumber went above and beyond and did a great job. He also gave me advice on other items in my home that was helpful. I will use them again.
Steve Van Winkle
Steve Van Winkle
21:46 06 Sep 22
Replaced kitchen faucet, kept and left area clean. Very personable and professional. Very satisfied with workmanship, but Forgot how expensive labor is nowadays.
Mekenzie Vanzalinge
Mekenzie Vanzalinge
15:06 06 Sep 22
Made an appointment and the day and hour they were supposedly to show up called and said we were outside their service area. When we made the appointment they checked and said we were their service, waited a week to have another person (one of there several managers who knows) say they they didn’t services that area (literally down the street), their answering service and managers aren’t in sync with each other and we can only Imagine what the rest of their service would end up like?Basically they ended up lying to us, use at your own peril, we are bitterly disappointed.
kurt reinke
kurt reinke
18:35 02 Sep 22
Had a great experience with Friendly Home Services and our technician Joseph Tirko. Serviced water heater and heated driveway! Great job
jody thackeray
jody thackeray
00:01 02 Sep 22
Joseph was awsome he did good work they are easy work with good company
Christy Theall
Christy Theall
21:14 30 Aug 22
Joseph Tirko was great to work with.
Judy MILLER
Judy MILLER
01:51 30 Aug 22
We used Friendly twice. Few weeks ago, for fixing rusted bathtub faucet; and, recently, for replacing tank water heater. Both experiences were excellent and we are happy with their work. Thanks to technicians Cole, Jayson, and Miguel for their professionalism.Special thanks to Friendly for hiring Vietnam war veteran; they are the kind of people that are disciplined and take pride on their work.
John Matthews
John Matthews
12:02 27 Aug 22
Showed me many things about my AC system. Told me about potential problems arising. Low pressure. Nice guys.
Marc
Marc
10:20 25 Aug 22
Update August 25: Don’t let owners good natured response fool you. This is the second time I was promised a follow up from management and I am still waiting.Also decided to add a picture of the part that was replaced by “Friendly” for $750. This was a $50 part + 1/2 labor + visit charge. Based on this their fee seems to be about $300+ an hour. My attorney is only $250 an hour. What a rip off. Friendly, Whipple, and Anyhour plumbing are all getting ripped apart on Nextdoor for their unsavory business practices.Original: Needed leaking outdoor facing faucet replaced that was causing interior flooding. Services are way over priced. I feel taken advantage of at a moment when I was in a weak position. Wanted to replace my 1 year old water heater for a “leak” for $2400. I paid less than $2000 to have that brand new one installed. Had a different plumber take a look and give a quote and they said there is no leak in the water heater. So another plumber just saved me $2400 for replacing something unnecessarily. Will never recommend and instead will actively dissuade people from using their services. Find a reasonable service not trying to take advantage of people.
Diane Keay
Diane Keay
22:33 19 Aug 22
The technician was courteous, worked independently, made no attempt to up-sell any parts orsystem. I asked about my contract. He explained it expired explained renewal options and offered to leave a brochure with me. No unnecessary pressure.
Blurry Potato
Blurry Potato
21:42 19 Aug 22
Beau was very personable and efficient. Did a great job.
Betsy Bivin
Betsy Bivin
20:02 19 Aug 22
Keven Longfellow
Keven Longfellow
23:26 11 Aug 22
The AC and Furnis were installed 2 years ago and have been serviced by Friendly techs. Jeremy was the tech this time. He did a great job and wore shoe covers on my fresh cleaned carpet. Thanks! I would recommend them for all the services they offer. A+++++
Lindsey Foger
Lindsey Foger
15:25 09 Aug 22
Would definitely recommend Friendly Home Services. Chad was wonderful to work with. He went above and beyond for me.
Melissa Burkhard
Melissa Burkhard
13:59 04 Aug 22
Beau was so professional and explained everything to me thoroughly. I didn't end up having anything wrong with my plumbing thankfully. I was just so appreciate of how personable Beau was. The company is lucky to have him.
Crystal Love
Crystal Love
01:58 04 Aug 22
He was great. Friendly is lucky to have him!!
James Martin
James Martin
18:41 03 Aug 22
Brandi Nadeau
Brandi Nadeau
18:26 03 Aug 22
I have used Friendly in the past and really feel they are a reliable, dependable and knowledgeable company. My hot water heater was making noises and I wasn’t sure if the soft water brine tank was working properly. Joseph was very knowledgeable and informative about the brine tank working well, flushing out the hot water heater, making some adjustments and also giving us a quote for a someday instillation of an in demand water heater. I am glad I decided to do a maintenance contract with them!
Deanna Johnson
Deanna Johnson
22:34 02 Aug 22
Jayme Chu
Jayme Chu
14:27 02 Aug 22
Jeff was very professional and knowledgeable.
Valerie Maxwell
Valerie Maxwell
22:11 29 Jul 22
Friendly is so good to work with. They live by their name and are so accommodating.
Dan Merrill
Dan Merrill
01:50 29 Jul 22
I've used Friendly Home Servicesfor several years now and they have been consistently professional. I have zero complaints or concerns. I will continue to use them as my go-to service.
Ciara Sorenson
Ciara Sorenson
18:21 28 Jul 22
Will never use another company! Great service, quality work and trustworthy.
Heather Hargrave
Heather Hargrave
01:10 28 Jul 22
Fast, on time, job done professionally...always use these guys. They get my short term rentals back on track.
Jim Mathews
Jim Mathews
00:59 28 Jul 22
Gilbert R. and his coworker did a great job inside and out of making sure our A/C was in good condition. They also did some trouble shooting on a plumbing problem so we can better inform the plumber.
c pulli
c pulli
20:23 27 Jul 22
Jeff from Friendly was great, very professional and informative. Thank you for such wonderful care and efficiency!
Carole Molyneux
Carole Molyneux
17:41 27 Jul 22
I am so pleased every time this company comes to my door. Everyone is so polite and professional. Always goes the extra mile to make sure I’m completely satisfied.
Lesley Baker
Lesley Baker
21:37 25 Jul 22
Very polite and quick
alassane niang
alassane niang
20:29 25 Jul 22
Cole was great. Showed him the problem gave me the estimate & fixed the problem in no time.
Holly Wayman
Holly Wayman
15:52 23 Jul 22
Jeanette Maddox
Jeanette Maddox
21:25 21 Jul 22
Jeff was very knowledgeable about friendly on time and answered all my questions
Natalie G
Natalie G
21:08 19 Jul 22
Cole came this morning, removed my old water heater. And he then put in a brand new water heater. It was great. I love this company, and how friendly everyone is.
Munish Sharma
Munish Sharma
00:09 16 Jul 22
Natalia Rezende
Natalia Rezende
21:30 13 Jul 22
Im so happy with the he did here ! The best company so far . McGinnis is the best !
Ray Anderson
Ray Anderson
15:48 12 Jul 22
Excellent HVAC system maintenance. High employee turnover and a little pricey, but they stand behind their service.
Deanna Tibbetts
Deanna Tibbetts
14:30 09 Jul 22
Technician was great. Super fast and friendly. Explained the problem and showed me how he fixed it. Great service as always.
David Poor
David Poor
22:55 08 Jul 22
Highly recommend! Joseph is very professional, knowledgeable and FRIENDLY!
BJ Vander Linden
BJ Vander Linden
21:47 08 Jul 22
Trisha Byrd
Trisha Byrd
20:57 08 Jul 22
My stop waste has been a pain in my side for a few years and this was the year to fix it. I found this company through Angi and I was not steered wrong! Excellent service, quick fix, very professional and polite! 10/10 Recommend!
Richelle White
Richelle White
12:00 08 Jul 22
I appreciated their professionalism as well as the fact that Nick and Joe explained my options for repair. They also made sure that they saw to my comfort while they proceeded with the work. Thank you Friendly Home Services, Nick and Joe!
justin zoucha
justin zoucha
21:15 06 Jul 22
Jed Cendana
Jed Cendana
21:41 28 Jun 22
Jeff Howell
Jeff Howell
23:49 27 Jun 22
I was very comfortable, confident, and satisfied with the installation performed by Gilbert and Chase. They were very friendly and considerate while at our home, and Gilbert was very professional and thorough in answering questions and addressing all of our needs and concerns.
Janet Love
Janet Love
01:21 26 Jun 22
Had an appointment today to check my AC that isn't working and no one showed up nor bothered to even have the courtesy to phone me. Over the last 3 years I spent over $12,000 with them including the service plan I pay for yearly and they didn't have enough concern for my business to bother to call. I am now rethinking who I will use in the future!
Kristin Dirkmaat
Kristin Dirkmaat
22:31 19 Jun 22
Joe Tareko was came out to help us figure out what was going on with a home we just purchased. He was very professional, knowledgeable, and easy to communicate with. He helped us to figure out our Water Softner and Radiant Heating System. He knew all the components of each system and explained it all to us. We are making decisions on our home and appreciate all the options he gave us. He was a terrific employee and we plan to use him anytime we have issues or decide to fix or change out systems. Thank you
candy beckstead
candy beckstead
18:42 18 Jun 22
Love this place
Jack R
Jack R
00:39 08 Jun 22
Joseph was very knowledgeable and patient with explaining the issues that was causing our water leak. He fixed the issue quickly and gave us suggestions on other things that that will help improve our home plumbing.
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