“I almost never leave reviews but Friendly Home Services has excellent customer service and potential customer should know!
They installed a new heating and air system for the previous owner of my home. The work was done by an EX-employee of theirs who was let go shortly after the work on my house was done because he was found to take shortcuts. Over the course of at least 3 years, there have been several occasions where problems from those shortcuts manifest themselves. Each time I have called, FHS immediately and free of charge sent technicians to resolve the problems even though I am not the original owner plus a lot of time has passed since the installation.
There is much peace of mind that comes from knowing a company will back up their work like this!”
“Had a hall light that quit working and Paul B. came and was very courteous checked all connections even up in the attic. Had the light working in a half hour. Very happy with the service will be using this service in the future.”
“Our experience with Brady was exceptional. He was on time, very professional, explained and fixed our plumbing problem quickly and on top of all was extremely friendly. Thanks, we will call again”
“Beau can out promptly, investigated the problem, provided me with ample education, and we had a great conversation throughout! He made sure the problem was fixed and even listened to me complain about my previous problems with technicians. In the end, he graciously provided his services for free to make up for my past problems. Highly recommend Friendly Home Services and especially Beau.”
“We have had two different plumbing problems addressed by Friendly Home Services technicians. The company is thorough, transparent and efficient in working to schedule an appointment. The technicians were prompt, courteous and professional. I would not hesitate to call again for work in any of the areas covered by Friendly.”
“The technician (Alex) who came to fix our A/C was amazing! Not only was he knowledgeable, honest & trustworthy but he spent the extra time to explain the problem in detail, then listened to my concerns & came up with a solution that I felt good about and could actually afford, without needing a 2nd mortgage on my house to pay for it.
They’ve made a new customer for life and it feels good to find an honest (even caring) company that I can rely on & trust for many services I may need in my home.
Thank again Alex!!!”
“I scheduled a service call to have an outside hose bib replaced. The scheduling process was fantastic. The technician was on time. He was professional, personable and upfront. The work was completed quickly and beautifully for a very reasonable price. I could not be more satisfied with the overall Friendly experience.”
“We had a problem with our heat pump not cooling and one of the heads was spitting out water. We had friendly plumber install our heat pump through out our house about 2 years ago. We called Friendly Home Services who, with out hesitation, let me know that it was under warranty and they would send someone out ASAP. They sent Alex Wiltz. He diagnosed the problem immediately, and repaired our condenser temporarily because it was going to require more time to fix it permanently. We were able to stay comfortable for a few days until, he could get back. When he returned. He spent the time to fix it right. He was so pleasant to work with and answered all my questions. I was impressed by how much he know about the HVAC systems. He went the extra mile to check and redo connections that might pose a problem in the future. It has been a couple of weeks now and my wife and I feel relieved that this is fix and the temperature in our house feels great! We need to go out side every once in a while to warm up in these hot summer days:) The thing that I wanted to point out, is that Alex fixed this NOT temporarily, so he could move on to the next job, but he cared enough for us as a customer to fix it right no matter the time and effort it required. Thank-you Alex and Friendly Home Services!”
“Alex has been terrific to work with! He has helped us with heating and air issues in both our home and a rental condo! And then, he hooked us up with the department to handle a plumbing issue we were having. I found Alex to be friendly, very knowledgeable and willing to help with every service your company offers! Thank you so much!”
“I cannot thank this company enough for helping my 90-year-old father with a slew of plumbing issues that came up all a sudden late 2020 in to 2021 at his equally old Salt Lake home. I'm trying to keep from having to put my dad in an assisted living facility but the plumbing in his home has been failing miserably & rapidly at great expense economically, physically & emotionally for my dad; one thing after another, from the sewer main (brutal expensive fix no way around it), the water pressure slowing to a drizzle, the toilet broke, the water heater quit, the plumbing in a garage apartment separate from the main house was in horrible shape & more. I cannot believe how kind, patient, helpful, understanding of the situation & so respectful to my dad they have been. They managed to arrange financing for him – threw in some freebies considering my dad's economic situation & the financial burden this created. To complicate matters, I live in NYS & with Covid restrictions, I can't travel to be there to help. So I've relied heavily on these guys to communicate with me, keeping me informed so I can help my dad deal with it all. I truly feel like they've got my dad's back as well as mine. Contractors get such a bad rap cause of a few bad eggs, but I can comfortably say, Friendly Home Services are freaking awesome! Always on time, great work ethic, knowledgeable of their craft, again, great communication! Great with my old man who is hard of hearing, blind in one eye and nearly blind in the other, he has age-related memory loss etc. but otherwise perfectly healthy. Friendly Home Services could easily have taken advantage of him. However, these good fellows wouldn't go forward with repairs until they talked to me & I approved the work…for which I am profoundly thankful! At this point, repairs to date holding strong, things are up to code & I think my dad can comfortably live out his days there. However, should the plumbing or electric require more attention, I know I can rely on this plumbing outfit to come to save the day. Well done!
I can’t speak to the cost – we were in an emergency situation & had to get the work done. I expected it to be spendy. Could be contractors there who would have done the jobs for less money, but at this point, having worked with Friendly for the better part of 6 months now, with Covid-19 messing everything up, not being able to travel to be present & my dad's health & welfare at stake, I'm fine with what they charged.Plus they compromised & worked with us regarding the cost. No complaints there.
Oh! HUGE shout out to the administrative staff – also awesome, always helpful, great customer service & someone is available to answer the phones 24/7. I can always get a human on the phone no matter what time of day.
Bottom line: Great honest & professional plumbing & heating company I would recommend to anyone.”
Alex was great. I appreciated his professionalism, honesty, “friendliness” and was more than willing to take a look at a few extra things. He didn’t seemed rushed or bothered by my plethora of my random questions
I have had the annual protection service with Friendly for the past three or four years or so. I have always enjoyed working with them. Today, Alex came out to look at an issue I was having with my furnace. Not only did he do a thorough inspection, he explained three different options that I had moving forward. Alex was professional, easy to talk to, and very friendly. I look forward to working with him again!
Alex was thorough, professional, and smart. He knew everything about our furnace and offered great advice for the best price. We will definitely use Alex again!
Friendly Services came me to our house to do an emergency water flood. They answer the phone and they send someone as soon as possible by the time that I got home all the issues were solved the technician was very knowledgeable and he is explained to us what was the best route in order to take care of the issue. Everything was done and very quickly. They also give us a plan in order for not to have this issue to come back again we highly recommend this company to anyone that is looking for an experience Plummer. Thank you.
Jeremy, Phil & Thomas were excellent ! I Was still just thinking to be getting a quote for a new H2O heater and hired them immediately… instead.. In 90 minutes the trio had an excellent new system …up and running, with all the frills.. the old one wasn’t broken, just 13 years old. The new install is sweet! Now I can enjoy that my household can take 2 baths and a shower without delays, one right after each other…instead of waiting :45 to have the boiler to struggle to recover… Clean, smart…top notch.
From the first phone call, to the end of the service, everything was 5 stars. Our technician, Beau, was professional, nice, fast and knew what he was doing. I would hire him again in a heartbeat. Ryan (I think) who I talked to on the phone was knowledgeable and nice. They got to us EXTREMELY quickly, when no one else could, and charged us 1/3 of the price of the other guy. We kept their card and will use them for all future plumbing needs. A+++++++
I had the pleasure of working with Skylar and Marshall this week in replacing my new HAVC/heating system. Skylar was very professional and did a great job helping me understand the issues and variety of solutions. Marshall and his partner did fantastic work in replacing, building, and hauling my prehistoric HVAC equipment. I would recommend them to anyone and glad to have used their service. Thanks guys!
Friendly Home Services has always been very reliable, honest and professional. Highly recommend them. Specifically Alex was awesome, appreciated his honesty, provided a very clear description of what needed to be done to fix our furnace pump and was highly knowledgeable about the work needed to be done. He was great!
“This was the worst service call we have ever received. Our water heater less than a year old went out. The service repair person came out missed diagnosed the problem we waited a week for the part that was not the problem. Then we are charged 180 dollars for nothing and still no water heater. Then the service repairman tries to blame us. We won’t use them or recommend them again.”